recursion

Stever (weird name) Robbins writes a good article about how to write your emails for maximum effectiveness. Doing things like he suggests makes a big difference in making sure your message gets through to your recipients...and it's amazing how few people follow these guidelines.

This makes me remember the article about how some absurd percentage of business email users were (essentially) functionally illiterate. Their emails were impossible to understand, which resulted in a huge chain of miscommunication as people replied wondering what they were talking about...and of course the people replying couldn't write either...

More and more, I think the ability to communicate effectively is the most important thing in business. It is a skill sadly lacking among many people I've worked with.